Hello everyone, this is Naoki Yoshida, Producer and Director of FINAL FANTASY XIV.
Firstly, I would like to thank everyone who has been playing Dawntrail since the start of early access. However, I would like to offer my sincere apologies regarding the issues that we have identified and listed below. Please let me explain the status of the investigation behind their causes and the measures we plan to take to address them.
An issue wherein the Xbox version becomes unresponsive when transitioning between areas
We have confirmed an issue in the Xbox version where the game client may become unresponsive when transitioning between locations, such as field areas and cities. Our preliminary investigation suggests that this issue is likely due to a phenomenon known as memory fragmentation.
We are currently conducting a comprehensive investigation into the matter, which we have prioritized to ensure a swift resolution. However, rectifying this issue requires the deployment of a patch to update the client. This process involves rigorous checks by our QA team, among other procedures, which means it may take several days to address.
We are working to expedite the release of this patch at the earliest possible opportunity. However, we regret to say that this process will require some time. We sincerely apologize for the inconvenience this causes and appreciate your patience and understanding as we work to address the issue.
The likelihood of encountering memory fragmentation is reduced when playing on Worlds with relatively low populations due to the lower chances of encountering large numbers of characters on screen at the same time. Until we have resolved the issue, we kindly suggest you consider playing on either the Dynamis, Shadow, or Oceania data centers.
An issue in the Dragonsong’s Reprise (Ultimate), the Minstrel’s Ballad: Shinryu’s Domain, and Delubrum Reginae (Savage) where mechanics related to freezing are not functioning correctly
The problem bears similarity to the issue involving bosses in the Syrcus Tower alliance raid, which has now been resolved. However, in order to guarantee stable and effective solutions, we are planning to implement the fix through a client patch.
An issue with the display and animations of certain characters
We have identified an issue that affects aspects of certain playable races during the execution of certain emotes and the scholar action, Seraphism. The cause is a result of incorrect values being input for the corresponding parts during fine-tuning of the graphical update and other fixes.
Despite our efforts to correct and fine-tune the graphics in the final moments before the release of Dawntrail, these issues were unfortunately identified late in the process. I would like to apologize for this.
The aforementioned issues are being classified as a high priority. They are under investigation on our development server and are being addressed in a systematic manner. We are considering the release of a hot fix, which is likely to occur sometime this week, which would be accompanied by a brief maintenance period.
I would like to extend my apologies once again for the occurrence of these issues. Rest assured, we are committed to addressing issues such as these that occur after the release of an expansion and will continue to promptly correct any urgent issues that may arise.
Naoki Yoshida
FINAL FANTASY XIV Producer & Director
